Intelligent call routing and a variety of reporting options with sophisticated graphical user interfaces make the day-to-day work of agents and supervisors more efficient and easier.
This guarantees consistent inquiry processing rates throughout the day.
This multimedia integration, in turn, gives your company the ability to conduct true electronic customer relationship management (eCRM)developing, managing and measuring customer relationships better than ever before, thereby increasing your overall profitability.Other products developed by, learn to play keyboard siemens.Basic functions for an IVR system (Interactive Voice Response) and integration with Microsoft CRM are built-in.Agents can be organized in groups with this system also, and skill-based routing of incoming calls and e-mails can be offered additionally.A new generation of visual management tools and an easy-to-operate agent desktop make contact center administration simpler and help call center agents to answer customers' inquiries at the very first contact.In addition, all of this sophistication is applied to each form of media your customers use to contact your business.Then with a single mouse click they can call on the assistance of the right contact person as the need arises.Important features have been added to the successful contact center portfolio: presence and collaboration tools now give both solutions access to inter-company telecommunications media such as telephony, e-mail, and instant messaging.A clearly laid-out contact log displays the details of all incoming and outgoing interactions, and boosts productivity with the option of callback by mouse click.For the trade press, munich, 05/31/2005, the Siemens Communications Group has announced the market launch of the new.5 versions of its contact center solutions - HiPath ProCenter Agile and HiPath ProCenter Standard.
The agent and associate desktop interfaces for both ProCenter versions have been re-designed and fitted with intuitive Windows-based graphical user interfaces, so as to reduce induction training times and make operation easier and more transparent.
How do you deliver exceptional real-time customer service and integrate all these diverse communication channels within your existing infrastructure?
Siemens HiPath ProCenter Standard and Advanced.
The new version of HiPath ProCenter Agile supports up to 150 active agents and is designed for contact centers in small to medium-sized companies as well as for informal teams that handle customer inquiries.
HiPath, proCenter, suites are built to address the real-world challenges of integrating new media into your contact center operation.HiPath ProCenter is a software product for Windows developed.Match Multimedia Contacts with the Best Available Agent in Real-Time.Siemens, hiPath, proCenter, st andard and, advanced, suites include our most robust version of the industrys leading intelligent skills-based routing application to h and le the unique dem and s of a multimedia in-teraction center.The enhanced HiPath ProCenter Standard solution supports up to 750 active users and provides, among other features, comprehensive IVR support, multimedia-based routing functionality and an extensive software development toolkit for integration in further applications such as CRM systems.Just as with the HiPath ProCenter Agile, the new version has presence tools integrated in the desktop, allowing the agents to visually check out the availability of managers or specialists for a specific area of expertise.Siemens, information and Communication Networks, Inc.The Leader in Real-Time Communications.It automatically creates a virtual and customized group of fully qualified agents to meet the needs of each of your customers using a defined contact profile and agent skills database.ProCenter Agile offers a turnkey solution that is simple to implement, configure, and operate.